Do I need a COVID-19 passport to eat at Luckiefun’s?
Be prepared to present your COVID passport when entering our restaurants after 6pm.
What time is the buffet served?
The buffet is served at all opening hours.
Do you offer student discounts?
Yes! Students may have 10% off of our evening and weekend buffet prices.
Are you open on holidays X or Y?
All special opening hours will be announced on our website, and on our Facebook page.
I have an old stamp card. Can I still use it?
Yes! We can transfer all old stamps to your Luckiefun’s mobile app. Send us an email with a screenshot of the QR code on the front page of your Luckiefun’s mobile app, along with a picture of your stamp card with your name written on it.
Where can I find the Luckiefun’s mobile application?
You can find our app through Google Play Store (Android) and App Store (iOS).
Do you sell gift cards?
Absolutely! You may buy gift cards in here. Gift card purchases are delivered to your email; you can print them at home if desired.
Do I have to spend the whole gift card at once?
Of course not! You can use the gift card as desired. The remaining value will be printed onto your receipt.
In which location may I use my gift card?
Gift cards can be used in all of our restaurants, unless specifically stated otherwise.
When will my gift card expire?
Your gift card will expire after one year from the date of purchase.
Can I use my gift card to purchase sushi from your sushi stand at my local K-Kauppa, or through Wolt/Foodora?
Unfortunately, our gift cards can only be used in our restaurants.
Do I need to make a reservation and if so, how do I proceed?
Parties of only a few people do not need reservations. If you wish to book a table for a larger party, kindly call your restaurant of choice to secure a reservation.
We are planning to come eat with a group. Do you offer group discounts?
Make group discount inquiries by calling your restaurant of choice or alternatively via email.
Can I purchase a buffet without sushi?
Some of our locations offer the warm buffet separately. Kindly ask our staff.
Can I order catering to my party from Luckiefun’s?
Absolutely! Kindly email us at info@luckiefun.com and let us know what you’re thinking. We’re more than willing to help you plan your menu. Take a look at our selection of ready-made meals for ideas.
Can I hold a private event at a Luckiefun’s restaurant?
Some of our locations can be booked for private events. Shoot us an email at info@luckiefun.com and tell us more about your plans.
I ordered delivery and something’s wrong. What do I do?
If you placed an order through Wolt or Foodora, promptly reach out to the customer service of the respective provider.
I have an allergy or some other dietary restriction. Can I safely eat at a Luckiefun’s?
Of course! We do our best to provide all of our patrons a delicious and safe dining experience. Inform our staff on your dietary restrictions, and we will gladly help you find dishes suitable to your diet.
I’m pregnant. What can I eat at Luckiefun’s?
All of our warm dishes, and vegetarian sushi is suitable for expecting mothers. We use fresh, unfrozen and non-vacuum packed salmon and some of our pregnant patrons enjoy our salmon sushi. However, we want to encourage you to listen to your own intuition, and follow the instructions of your health care provider.
Do you use alcohol in your food?
We season our sushi rice with Mirin, whose alcohol concentration is __. The alcohol evaporates during the cooking process, making our sushi free of alcohol. We also use a dash of Mirin in our soy sauce.
Do you serve halal or kosher meat?
The meat we serve is unfortunately neither halal, or kosher.
Do you offer vegan dishes?
Of course! Our staff is happy to introduce you to our vegan options.
Do your restaurants provide baby seats?
Yes.
Are Luckiefun’s restaurants accessible for wheelchair users?
The following restaurants are located within shopping malls and are wheelchair accessible:
Hertsi, Ideapark Lempäälä, Ideapark Oulu, Ideapark Seinäjoki, Iso Omena, Itis, Karisma, Kerava, Koskikeskus, Lappeenranta, Matkus, Myyrmanni, Redi, Rovaniemi, Skanssi, Tikkurila, Tripla
The following restaurants are wheelchair accessible and have an accessible toilet:
Hämeenkatu, Kaivokatu, Leppävaara, Lönnrotinkatu (accessible lift on premises)
The following restaurants are not wheelchair accessible:
Freda, Joensuu (accessible toilet on premises), Kirkkokatu, Sörnäinen
Can I apply to Luckiefun’s for work or for an internship?
Possibly! Reach out to us with further details via email, and we will see if something can be negotiated.
There’s something wrong with my Luckiefun’s mobile app. What do I do?
Reach out to our customer service via email. Kindly attach a screenshot of the QR code on the front page of your app, as well as a brief explanation of the issue.
Can my dog accompany me to your restaurant?
Furry family members are welcome to our locations as follows:
No dogs: Ideapark Lempäälä, Ideapark Oulu, Iso Omena, Itis, Karisma, Kerava, Leppävaara, Myyrmanni, Oulu Keskusta, REDI, Tikkurila
Dogs welcome: Hämeenkatu, Ideapark Seinäjoki, Joensuu, Kaivokatu, Koskikeskus, Lappeenranta, Lönnrotinkatu, Matkus, Sörnäinen, Rovaniemi
Small dogs welcome: Freda, Hertsi, Skanssi, Tripla
Please note that each case is considered individually. We expect our patrons to control their dogs and to be considerate to other patrons when bringing their furry friends along. Restrictions do not apply to service dogs.
